Q: Are you a manufacturer?
A: Yes, we have more than 15+ years of R&D and manufacturing experience.
Q: Can you support OEM or ODM service?
A: Yes, we can support OEM & ODM service, the process of customization is following:
1) Provide your specific requirements.
2) Our design engineer draw the design draft.
3) You confirm the design draft.
4) We start produce it.
Q: Can you brush our LOGO in BIOS?
A: Yes, we can brush your LOGO in BIOS for free, but you need to provide us your LOGO picture: 1, JPG version. 2, Resolution: 800*600, thanks.
Q: Can you make the BIOS setting for my order? For example, setting the "Restore AC Power Loss" to be "Power On" in BIOS?
A: Yes, we can make the BIOS settings as you need for free, thanks.
Q: Can you put my brand name (logo) on these products?
A: Yes, we can laser mark your LOGO on PC case for free, but because it is laser marking, your LOGO color will be white, hope to get your understanding, thanks. And you just need to provide us the CDR file of your LOGO, then we can make the LOGO position drawing for your confirmation first, thanks. And we also can silkscreen print your LOGO on the PC case, so your LOGO can be colorful, but there is extra fee according to the quantity you buy, thanks.
Q: Does the PC can work 7 days 24 hours?
A: Yes, all of our products can work 7 days 24 hours, thanks
Q: What is the lead time of your products?
A: 2-3 days for samples, 5-6 working days for bulk order.
Q: What is the Minimum Order Quantity (MOQ)?
A: Our MOQ is 1PCS, thanks.
Q: What payment method do you accept?
A: T/T, PayPal, Alibaba (Visa/Mastercard).
Q: How do you send me the goods?
A: We will choose cheap and suitable transportation methods for you, such as DHL, UPS, FedEx, TNT, By Air or By Sea.
Q: How long is the warranty period?
A: All products purchased from our company have a warranty period of 3 year from the date of delivery. (Non-artificial damages). And we will provide free repairs, but the parts that need to be replaced will be charged.